Instances FAQs

Which operating systems do you offer?

The platform includes templates for CentOS, Debian, FreeBSD, Ubuntu LTS, Windows Server 2008 R2, Windows Server 2012 R2, and Windows Server 2016. We also offer VyOS for software defined networking, VPN access, firewalling and building more complex topologies.

Can I optimise my instance for specific workloads?

Yes. All our instances scale their virtual CPU count and weights with allocated memory to offer the best performance. If your workloads are specifically memory or CPU in

Can I create my own templates based on other instances?

Yes. By using the Clone feature on the Disks screen, you can create multiple instances from the same base disk in our Platform. You can then use the Advanced Create feature to create new instances using those cloned disks.

Can I create my own operating system templates?

Yes, however, all network and storage configuration must be performed manually, and the resulting image will only be supported for external issues (as we can’t know the inner state of the instance). For custom templates, we support booting from ISO images to make this easier.

Can I perform software updates on instances?

Yes. In fact, this is encouraged to perform security updates, get the latest versions of server software and the most recent revision of our context system. Instances are entirely virtualized, so kernel updates can be performed.

What is this platform context sytem repository on my Linux or FreeBSD?

The context system is used to live–define the networking and storage of your instance. Whenever a context system update is required, a new package will automatically be made for your instance to install. This can be performed as part of your regular system updates.

How much does network transit cost between two instances?

If the private network is used, data transferred between two instances is free.
If public interfaces are used, regular internet transit costs apply.

Is instance console access out-of-band?

Yes. Even if an instance has no networking enabled, or a firewall rule preventing you accessing it through SSH or RDP, you can access the VNC or serial console for that instance.

What is private networking really?

Each customer is provided their own private, segmented network, which operates like a VLAN.
When an instance is created using Quick Create, the instance is provided a public and private IP address.
Custom private IPs can also be created and attached to stopped and running instances at any time on the Platform.

Why would I use private networking?

As mentioned above, transit between instances over private networks is free.
A common scenario is to assign a public IP to a VyOS software-defined-networking instance, then use it as the default route over private network interfaces to other instances. This allows the VyOS instance to operate as a firewall.
Another common use case is for backups to an instance backed by archival storage.

Can I live attach and detach IP addresses?

Absolutely. Allocated public and private IP addresses can be live attached to any running instance, and are assigned to the instance’s virtual NICs within seconds.
This means any attached IP can accept traffic almost immediately after being attached.
VyOS router instances require manual NIC configuration after IP addresses are live attached or detached, so as to not trample any complex topology or network configuration you may have defined.
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How does the self-healing storage replication system work?

Whenever a disk is created in our DSAN, the device’s backing blocks are distributed and replicated across multiple nodes in our cluster (over dual redundant 40Gbit QDR IB).
Node availability within the cluster is constantly monitored by our SDS system to ensure prescribed levels of data replication are consistently maintained.
If our SDS detects that a node is either having issues or is offline, data replication of the missing blocks to other nodes within the cluster begins immediately, thereby maintaining prescribed levels of data replication.
When the original node is recovered, any changes made to storage are automatically updated and replicated – this entire process of replicating storage after an event is entirely automatic, requiring no user involvement.

What backups do you provide?

Our built in system for backups is disk cloning.
These can be performed at any time, even if a server is running (though the usual caveats about copying production server data applies).

How quickly can I clone a disk?

Within seconds.
The distributed, replicated block storage allows for rapid cloning of disks.
These cloned disks can be stored for later use, or attached to new cloud instances and used as soon as they’re made available from the Platform card.

Can I live attach or detach disks?

Absolutely. Once created, a disk can be added to a running instance and used immediately.
There’s no need to shut down the instance to add a disk.
The first/boot disk is the only one that can’t be live detached, for obvious reasons.

Does the Platform support booting from ISO disks?

Absolutely. You can image a CD-ROM ISO to a disk, flag it as a CD-ROM disk, and have it booting in an instance.

Is your storage SSD backed? What are your performance tiers?

Storage is offered in three tiers.

  • High Performance, which uses pure SSD storage for high IOPS performance.
  • Standard, which uses spinning disks backed with an SSD cache. This achieves far greater IOPS performance than standard spinning disks, particularly for read-heavy workloads.
  • Archival, which just uses spinning disks is offered at a discounted rate. These are most useful for backups, long term storage or lighter workloads.
  • All storage shares the same replicated, distributed Infiniband fabric, which offers significantly higher performance than industry standard SANs backed by ethernet.
What is the reseller wholesale Mjenzi Cloud solution?

Mjenzi Wholesale Cloud is a hyperconverged hardware/software IaaS suite that enables service providers to set up and manage public, private, and hybrid cloud solutions on our partner’s proprietary, custom-built infrastructure stack. Our highly efficient and innovative architecture reduces the datacenter (power/hardware) footprint by over 50%, and is hosted in leading global datacenter locations, or, can be deployed in a client’s own datacenter/premises.

  • Channel partners now can launch a branded cloud offering in days, with rapid deployment of virtual servers running a range of operating systems (including Windows and Linux).
  • A robust 24/7 self-service web portal simplifies administration/configuration, and provides partners the ability to bill per second and easily/effectively scale IT services to meet the fluctuating demands of their end-users and/or customers.
  • In short, the Mjenzi Wholesale Cloud Platform is a complete, turnkey solution that delivers cost-savings, performance, and technical features that are unmatched by any other current cloud vendor/service.
What can I do with the reseller Mjenzi Cloud solution?

As a service provider with us, you can

  • Set up private, hybrid, or public clouds in minutes, using libraries of pre-configured, customizable virtual server templates;
  • Host multiple virtual servers with different operating systems in complete isolation from one another;
  • Customize virtual servers, resources, templates, users, billing, and more through an intuitive control card;
  • Migrate virtual servers near-instantly to maximize use of server resources and minimize downtime for users;
  • Scale to match demand and minimize cost;
  • Save energy and make best use of available resources;
  • Leverage out of the box, white-label support to easily re-brand the platform as their own, with custom domains, branding, and rate-cards.
What cloud resources can you bill for?

You can bill for the following resources:

  • Virtual Server resources: virtual servers memory and CPU, templates, customer networks
  • Data Storage: disk size, performance tier, replica count.
  • Network Resources: IP address, data received/sent, private cross-connects
  • Backup Resources: backup storage, cross region storage
  • You can set resource limits along with prices, configure trials and demo accounts, set max resource limits, and choose which regions and performance tiers your customers have access to in your cloud.
How does the white-label functionality work?


Can I use my own hardware?


Where is Mjenzi Mjenzi Cloud infrastructure located currently)

Through our partnerships we offer instantly deployable cloud infrastructure to our customers from public point of presence in North America and Australia.

Our Public Points of Presence (PoPs)
  • Equinix ME1 – Melbourne, VIC, Australia – ME1 – Data Center SpecificationSheet
  • Equinix SY2 – Sydney, NSW, Australia – SY2 – Data Center Specification Sheet
  • Equinix SY3 – Sydney, NSW, Australia – SY3 – Data Center Specification Sheet
  • CoreSite SV1 – San Jose, CA, USA – SV1 – Data Center Specification Sheet
  • Equinix SV2 – Santa Clara, CA, USA – SV2 – Data Center Specification Sheet
  • AT&T DC1 – Ashburn, VA, USA – DC1 – Data Center Specification Sheet
Mjenzi Private and Hybrid Points of Presence (PoPs)
  • Mjenzi also offers global Private and Hybrid cloud deployments for customers wanting the fastest and easiest solution for deploying their own enterprise grade cloud platform in their own Data Center or on their own Network.
  • We are steadily expanding our global infrastructure across Public, Private and Hybrid PoPs to help our customers achieve lower latency, higher throughput, and to ensure that their data remains in the exact place they have specified.
  • As our customers grow their businesses, we will continue to provide cloud infrastructure services that meet their global requirements.
How is security addressed by Mjenzi Cloud?

After years of working through the rigorous compliance requirements and customers demand, our main infrastructure partner has honed a set of best practices and internal procedures to successfully support high-traffic, mission-critical public, private, and hybrid cloud deployments. Please request our security statement to learn more.

  • Physical Access
  • Logical infrastructure
  • Instance access
  • Policy
Do you have contract periods?

We can define a contract term but we have flexible pay-as-you-go options for usage. You only pay for what you use.

Do you have free trial options?

Yes – for resellers this is a week.